Liberty World and Nuance Broaden TV voice-enabled companies

Liberty World has expanded the usage of Nuance Communications’ Dragon TV for Virgin Media O2 clients within the UK. The growth consists of new capabilities that present improved help for visually impaired clients, equivalent to studying program data aloud.

Nuance Dragon TV, powered by Nuance conversational AI, at present handles greater than 1.5 billion interactions worldwide every month, with the common consumer making 100 voice requests.

“Seamless, personalised TV experiences with voice-activated AI applied sciences are the way forward for leisure, and we consider each buyer ought to be capable to expertise and profit from these capabilities,” stated Pieter Vervoort, vp of leisure merchandise at Liberty World, in a press release . “By partnering with Nuance, we’ve made it simpler for all of our clients to get pleasure from voice-enabled leisure experiences, higher customer support and simpler navigation between channels and apps, constructing on the voice-enabled companies our clients already depend on please.”

“Immediately’s TV subscribers have so many choices and content material to kind by way of, with extra being developed each day. Voice experiences could make it simpler to kind and discover content material, opening up new alternatives for each viewers and suppliers,” Tony Lorenzen, senior vp of clever engagement options at Nuance, stated in a press release. “Liberty World continues to push the boundaries of what’s attainable with voice, at all times preserving in thoughts the wants of their numerous buyer base. We’re excited to additional broaden our partnership with them to extend accessibility and create a greater expertise for his or her subscribers.”

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